Easy Duty Rota

Refund & Cancellation

Last updated 21 August 2026

Try before you pay

Easy Duty Rota has a free plan. We encourage you to use it and make sure the service suits your department before you subscribe to a paid plan. Because of this, we do not offer refunds on payments already made.

Cancelling your subscription

You can cancel at any time from your account settings. There is no notice period, no cancellation fee, and no need to contact us.

When you cancel:

• You keep full access until the end of the period you have already paid for. If you cancel on the 10th of a monthly plan, you keep access until that month ends.
• Your subscription does not renew at the end of that period.
• Your rotas are not deleted. Your account moves to a view-only state, so you can still open and export your rotas. You just cannot edit them.

Refunds

We do not refund payments that have already been made. This includes:

• The remaining part of a month or year after you cancel
• Periods during which you did not use the service
• Subscriptions renewed automatically, where you forgot to cancel in time

We keep this simple and state it plainly rather than promising exceptions we cannot apply consistently.

When we do refund

We will refund the unused portion of your subscription if:

• We close or suspend your account for a reason that is not your fault
• We stop providing the service entirely
• You were charged in error — for example, charged twice for the same period, or charged after a cancellation was confirmed

If you believe you have been charged in error, contact us at support@easydutyrota.com with the date and amount, and we will look into it and respond within 7 working days.

Failed payments

If a scheduled payment does not succeed, we will attempt it again and let you know. If it still does not succeed, your account moves to view-only rather than being closed. Your rotas stay where they are, and full access returns once payment is resolved.

Price changes

If we change the price of your plan, we will tell you at least 30 days before it applies to you. You can cancel before the new price takes effect if you do not wish to continue.

Deleting your account

Deleting your account is different from cancelling a subscription. Deletion removes your account and rota content within 30 days and cannot be undone. No refund is given for any remaining paid period.

Please export anything you want to keep before deleting.

Contact

SHAB INVESTMENT G. Ranhiri, Ameenee Magu, Male' City Republic of Maldives

Email: support@easydutyrota.com