Easy Duty Rota

Refund & Cancellation

Last updated 1 October 2026

Try before you pay

Every new Easy Duty Rota account starts with a one-month free trial with full access. We encourage you to use it and make sure the service suits your department before you choose a paid plan. Because of this, we do not offer refunds on payments already made.

Stopping your plan

Paid plans do not renew automatically, and we never charge your card without your action. There is nothing to cancel — if you do not want to continue, simply do not renew. There is no notice period, no cancellation fee, and no need to contact us.

When your paid period ends without renewal:

• You keep full access until the end of the period you have already paid for.
• Your account then moves to a view-only state, so you can still open and export your rotas. You just cannot edit them.
• Your rotas are not deleted. Full access returns as soon as you renew.

Refunds

We do not refund payments that have already been made. This includes:

• The remaining part of a month or year that you no longer need
• Periods during which you did not use the service

We keep this simple and state it plainly rather than promising exceptions we cannot apply consistently.

When we do refund

We will refund the unused portion of your plan if:

• We close or suspend your account for a reason that is not your fault
• We stop providing the service entirely
• You were charged in error — for example, charged twice for the same period, or charged an amount different from the one shown at checkout

If you believe you have been charged in error, contact us at support@easydutyrota.com or on +960 766 6261 with the date and amount, and we will look into it and respond within 7 working days. Refunds are returned to the card used for the payment.

Price changes

If we change the price of your plan, we will tell you at least 30 days before it applies to you. The new price applies the next time you renew.

Deleting your account

Deleting your account is different from not renewing. Deletion removes your account and rota content within 30 days and cannot be undone. No refund is given for any remaining paid period.

Please export anything you want to keep before deleting.

Keep your records

We recommend that you keep a copy of your payment receipt and of this policy, our Terms of Service and our Privacy Policy.

Contact

SHAB INVESTMENT (trading as Easy Duty Rota)
G. Ranhiri, Ameenee Magu, Male' 20093
Republic of Maldives

Phone: +960 766 6261
Email: support@easydutyrota.com